Privacy policy:

Corsets-UK and Mrray Ltd recognize the importance of protecting our customers personal information. While doing business with you, we may have to gather certain information, such as your name, address, telephone number and e-mail address. We do not intend or currently store any of your financial details, such as credit/debit card numbers, in our database. Also, we will not store customer's financial details (credit and debit card numbers) anywhere on our system and in our records. Please be assured, that we will not sell, rent, trade or give away individual, personally identifiable information gathered by this website or by other customer service to any third party individuals or companies. We collect such information so that we can process orders, personalise your shopping experience, or send you the latest product information and other usefull material. If you do not wish to receive further material from us, you can simply respond to our e-mail and request to be removed from our mailing list.

Delivery policy

UK Standard DELIVERY

  All items are shipped from the UK and are fully insured by us and dispatched via Royal Mail 1st ClassTracked mail. All orders are our responsibility until they arrive at their destination.

UK Courier DELIVERY

  Courier shipments are all sent using Royal Mail Special Delivery. These items are fully insured and fully trackable. Courier orders will arrive next day.

Delivery Outside of United Kingdom

Standard AirMail starts at £7.95 for any orders weighing under 500grams. This service takes up to 7 working days if you are in Western Europe and 10 working days for the Rest of the World. This is a non trackable service and is fully insured. This service is available for any orders up to 3KG.  TNTExpress is a 2 working day service to Western Europe and 3 working days to the rest of the world. This service is fully trackable and fully insured. This service is available to for any order but all international orders over 3KG will be sent TNTExpress or FedEX.

Refund/return policy:

If you are for whatever reason not happy with the garments you ordered, you may return the garments for a refund provided we receive them within 30 days after the order was made. As we are mail order only, we offer exchanges up to 60 days on all orders and we actively encourage buyers to take full advantage of this service. However, please scrutinize the size chart carefully as it is quite an accurate guide.

Cancellation policy:

We are more than happy to cancel any order before we have dispatched the goods and return all money to the buyer. If the items have already been dispatched and you wish to cancel the order just return the items unopened within 30 days to receive a 100% refund.

Discreet Packaging:

Corsets-UK are very discreet with all packaginging, our parent Company is Mrray Ltd so there will be no mention of corsets or basque on packing labels or packaging used by us.

Customer service contact:

 Alternatively you can contact us via e-mail at sales@corsets-UK.com 09:00- 19:00 Monday to Sunday excluding Public holidays, please allow 24 hours for us to reply.

MRRAY Ltd “Price Match” Terms and Conditions.

MRRAY Ltd is the largest online retailer of corsets in the UK and we are confident that you will not find our corsets cheaper elsewhere.

When you shop with us we want you to have the peace of mind that you're getting the best value for money. In the unlikely event that you find the same corset cheaper elsewhere online, we'll refund the difference and offer you a further 10% reduction on the item purchased.

This offer is subject to the following conditions:

1. The item must be publicly available for purchase on a UK, USA or Australia based website that has a shopping facility and the ability to take payments.
2. The item must be “like for like”; which means that it must be brand new, the same colour, design and quality. Please be aware that many corsets have numerous design qualities such as the number of steel bones used in manufacture that will impact on the cost of the item.
3. The price comparison must include VAT and delivery costs where appropriate. For the purpose of clarity, Corsets UK published prices include VAT. Where we have charged a delivery fee, the individual delivery charge for that item will apply.
4. As Corsets-uk.com, Corset-story.com and corset-au.com offer a buy three corsets for the price of two, we will include our price match guarantee for any “like for like” three for two offer subject to condition 3 above.
5. Due to their nature, Auction websites like eBay and marketplaces like Amazon are excluded from this offer.
6. Our price match offer can not be used in conjunction with any other corsets-uk.com, corset-story.com or corset-au.com discount code, promotion or clearance offers.
7. Typographical pricing errors will not be matched.
8. Corsets UK will only accept one price match request per item.
9. This price guarantee is subject to change and can be withdrawn at any time.
10. The price match does not include our wholesale products.

Price match requests should be submitted by e-mail to pricematch@corsets-uk.com providing the exact website address where you have seen the item, along with the full price and any delivery charges. Please provide details of the item purchased and your Corsets-UK, corset-story.com or corsets-au.com order number. You should include any additional information that supports your price match submission.

We will investigate your claim and, if it satisfies all of these terms and conditions, we will respond within three working days (not including Saturdays, Sundays or Public Holidays) by e-mail refunding you the difference and a further 10% of the cost of the item.