If you wish to return an item
Corset Story returns process is simple, all you need to do is follow these steps:
- Log into your account and submit a returns request by Clicking Here For customers who used the "Guest Checkout" please click the above link and then click "Forgotten Password", you will then be emailed a Password for your account and you can follow the same process detailed below
- Once logged into your account you will see the "Returns & Exchanges" tab on the left hand side. Click here to select the order which you would like to return.
- Add the items you wish to return and choose your reason for return. If you are exchanging items please write the Product codes and sizes of the items you would like us to ship out in place of your return in the relevant field. Now submit the return.
- You will now receive additional instructions from us via email, this message will include the returns address which is closet to you, in the vast majority of cases this will be in the same country.
- Package your goods up, feel free to use the same mailing bag you receive your order in, please include the original packing slip or a note of your returns number or RMA. Take the parcel to your local Post Office and ship the goods back to us using a service which you receive a tracking number for.
- Once you are back home simply upload the tracking number and the name of the courier you have used as a message in the "Returns & Exchanges" section of your Corset Story account. When you do this please change the "Status of the return to "Package Sent". We will then process the return as soon as we have validated all of the data you have provided.